Refund policy
Our 14-Day Return Policy
Our return policy allows you to request a return within 14 days after receiving your item.
To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with all tags attached, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To start a return, contact us at cinzia.tanabianconiglio@gmail.com Returns must be shipped to the following address:
La Tana del Bianconiglio
Via Spiro Tipaldo Xydias, 3/a
Trieste (TS) 34125 - ITALY
If your return is accepted, we’ll send you detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer.
For any questions regarding returns, feel free to contact us at cinzia.tanabianconiglio@gmail.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to assess the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The fastest way to ensure you receive what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.
As mentioned earlier, the item must be in the same condition as received, unworn or unused, with all tags attached, and in its original packaging. A receipt or proof of purchase is also required.
Refunds
Once we receive and inspect your return, we’ll notify you to confirm whether your refund has been approved.
If approved, you’ll automatically be refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at cinzia.tanabianconiglio@gmail.com